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If you have a question or a problem

Remember, we are here to help if you need any assistance please contact:

0845 274 0900 (charged at the cost of a local call) if you are a Scheme Pensioner or beneficiary living in the UK, with a surname beginning A through to K. If you are dialling from outside the UK, please telephone +44 141 274 2222

0845 274 0901 (charged at the cost of a local call) if you are a Scheme Pensioner or beneficiary living in the UK, with a surname beginning L through to Z. If you are dialling from outside the UK, please telephone +44 141 274 2266.

If you are not a Scheme Pensioner or beneficiary, please use 0141 274 2222 (for enquiries about members with a surname A through to K) or 0141 274 2266 (for enquiries about members with a surname L through to Z).

However, you can help us by making sure you keep us up-to-date with any changes to your address or bank/building society details as well. Before you phone us, you may find these links useful straight away:


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