If you have a question or a problem
Remember, we are here to help – if you need any assistance please contact:
0845 274 0900 (charged at the cost of a local call) if you are a Scheme Pensioner or beneficiary living in the UK, with a surname beginning A through to K. If you are dialling from outside the UK, please telephone +44 141 274 2222
0845 274 0901 (charged at the cost of a local call) if you are a Scheme Pensioner or beneficiary living in the UK, with a surname beginning L through to Z. If you are dialling from outside the UK, please telephone +44 141 274 2266.
If you are not a Scheme Pensioner or beneficiary, please use 0141 274 2222 (for enquiries about members with a surname A through to K) or 0141 274 2266 (for enquiries about members with a surname L through to Z).
However, you can help us by making sure you keep us up-to-date with any changes to your address or bank/building society details as well. Before you phone us, you may find these links useful straight away: